Refund and Return Policy

Effective Date: January 8, 2025

At Dubunie, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return and refund process. Please take a moment to review our Refund and Return Policy to understand the guidelines for returning products and receiving refunds.

1. Return Window

We accept returns for most products within 30 days of the delivery date. If 30 days have passed since your purchase, unfortunately, we are unable to offer a refund or exchange.

To initiate a return, please ensure that the item is unused, in its original condition, and in the original packaging. The product must be free from any damage or signs of use.

2. Eligible Items for Return

  • Condition: All items must be in new, unused condition. Products that show signs of use, wear, or damage may not be eligible for return or refund.
  • Packaging: Items should be returned in their original packaging, including tags and accessories (if any).
  • Non-Returnable Items: Some items may be non-returnable due to hygiene reasons (such as opened clothing or accessories), or if explicitly stated as final sale on the product page.

3. Return Process

To return an item, please follow these steps:

  1. Contact Customer Service: Before returning an item, contact our customer service team at info@dubunie.com or call 439-540-1539. Provide your order number, the product you wish to return, and the reason for the return.

  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) along with instructions on how to return the product.

  3. Shipping the Return: Please pack the product securely and ship it back to us using the provided instructions. The return address will be shared with you after you receive your Return Authorization. We recommend using a trackable shipping service to ensure your return is received safely.

  4. Return Shipping Costs: Customers are generally responsible for paying the return shipping costs, except in cases where the return is due to our error (e.g., wrong or defective items). Shipping fees are non-refundable.

4. Refund Process

Once your return has been received and inspected, we will notify you via email about the status of your refund. If your return is approved, your refund will be processed and credited back to the original payment method.

  • Refund Timeline: Refunds are typically processed within 7-10 business days after receiving the returned product. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

  • Partial Refunds: In some cases, we may issue partial refunds if the returned item shows signs of use or damage. We reserve the right to adjust the refund amount accordingly.

5. Exchanges

If you would like to exchange an item for a different size, color, or model, please contact our customer service team. We will provide you with instructions on how to proceed with the exchange.

  • Exchange Process: Exchanges are processed once we receive the returned item. If the replacement item is out of stock, we will issue a refund for the original purchase.
  • Shipping Fees: You may be responsible for return shipping fees for exchanges unless the item is defective or damaged.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer service team within 7 days of delivery. We will assist you with returning the item and issuing a full refund or replacement, as preferred.

  • Refund or Replacement: In the case of defective or damaged items, we will cover the return shipping costs and offer either a full refund or a replacement product, depending on your preference and product availability.

7. Final Sale Items

Certain items may be marked as “Final Sale” and are not eligible for return or refund. Please review the product page carefully to confirm whether an item is a final sale.

8. Restocking Fee

In some cases, a restocking fee may apply for returns that do not meet the return conditions, or for returned items that are damaged or missing parts. This fee will be deducted from the refund amount.

9. Customer Support

If you have any questions or concerns about the return or refund process, please don’t hesitate to reach out to our customer service team:

Our team is here to assist you and ensure that your return and refund experience is as smooth as possible.