Refund and Return Policy
Effective Date: February 26, 2025
Address: 807 Masonic Drive, US
Website: Dubunie
Email: info@dubunie.com
Phone Number: 439-540-1539
At Dubunie, we strive to provide high-quality badminton equipment. However, if you are not completely satisfied with your purchase, we are here to assist you with returns and refunds.
1. Return Conditions
Customers may return items under the following conditions:
- Items must be unused and in their original packaging.
- Returns must be requested within 30 days of delivery.
- A valid proof of purchase is required.
- Returns are not accepted for customized or clearance-sale items.
2. Refund Policy
- Approved refunds will be credited back to the original payment method within 5-7 business days.
- If the return does not meet our policy requirements, we will notify you of the rejection via email.
- Shipping fees and handling charges are non-refundable unless the product was defective or incorrectly sent.
3. Defective or Incorrect Items
If you receive a damaged or incorrect item:
- Contact info@dubunie.com within 7 days of receiving the order.
- We will arrange for a replacement or full refund at no additional cost.
4. Who Covers the Return Shipping Cost?
- If we sent the wrong item or a defective product, we will cover the return shipping fees.
- If you return an item due to personal preference, the customer is responsible for shipping costs.
5. Return Instructions
- Email info@dubunie.com with your order number and reason for return.
- Wait for confirmation and return authorization.
- Ship the item to the provided return address.
- Receive your refund or exchange notification.
For any questions regarding returns, please contact info@dubunie.com.