Sales Policy of Dubunie

Effective Date: January 8, 2025

Welcome to Dubunie! We are a trusted brand providing high-quality sports equipment and accessories designed to meet the needs of athletes and fitness enthusiasts. We want to ensure that your shopping experience with us is smooth and enjoyable. Please take a moment to review our sales policy, which outlines important information regarding purchasing, shipping, returns, and more.

1. Ordering Process

At Dubunie, placing an order is simple and secure. You can browse through our wide selection of sports gear and accessories on our website, www.dubunie.com, and select the items you wish to purchase. Here’s how the ordering process works:

  • Select Products: Browse our website and select the products you want to purchase. Make sure to check the product descriptions, size charts, and available colors before adding them to your cart.
  • Checkout: Once you’ve selected all your items, go to your cart and click “Checkout.” Here, you will be prompted to provide your shipping information and payment details.
  • Payment: We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
  • Order Confirmation: After completing your purchase, you will receive an order confirmation email with all the details of your transaction. This email will include an order number, payment receipt, and estimated shipping information.

If you experience any issues while placing an order, feel free to contact our customer service team at info@dubunie.com or call us at 439-540-1539 for assistance.

2. Shipping Policy

We are pleased to offer reliable shipping services for all our customers. Below are the key details regarding our shipping policy:

  • Processing Time: All orders are processed within 1-3 business days from the time of purchase. Orders placed on weekends or holidays will be processed the next business day.
  • Shipping Methods: We offer a variety of shipping options depending on your location, including standard, expedited, and express shipping services. Shipping times and rates will vary based on the chosen method and delivery address.
  • Shipping Rates: Shipping costs are calculated based on your location, the weight of the items, and the selected shipping method. You will be notified of the exact shipping cost during checkout before completing your purchase.
  • International Shipping: We offer international shipping to many countries. International shipping rates and delivery times vary. Please refer to our website for a list of countries we ship to.
  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email. This will allow you to track your order until it arrives at your specified delivery address.

If you have any questions about your shipping or need assistance, please contact our customer support team at info@dubunie.com.

3. Returns and Refunds

At Dubunie, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return and refund process.

  • Return Window: We accept returns for most items within 30 days of delivery. To initiate a return, please contact our customer service team at info@dubunie.com with your order details.
  • Return Conditions: Items must be unused, in their original packaging, and in resalable condition. We cannot accept returns for items that have been worn, washed, or altered in any way.
  • Return Process: Once your return is approved, you will be provided with a return authorization number (RAN) and return instructions. Please follow the instructions carefully to ensure a smooth return process.
  • Refunds: Upon receipt and inspection of the returned items, we will issue a refund to your original payment method. Please note that shipping fees are non-refundable unless the return is due to an error on our part or a defective product.
  • Exchanges: If you would like to exchange an item for a different size or color, please contact our customer service team to initiate the exchange process.

For more information, please visit our Return and Refund Policy page.

4. Sales and Discounts

We frequently offer sales, promotions, and discounts to help you save on your favorite sports gear. Here’s what you need to know about our sales and discount policies:

  • Discount Codes: Occasionally, we offer discount codes to provide customers with special savings. These codes can be entered at checkout to receive a percentage off or a fixed amount off your order.
  • Seasonal Sales: We run seasonal sales events such as Black Friday, New Year promotions, and summer clearance sales. Be sure to subscribe to our newsletter or follow us on social media to stay updated on upcoming sales.
  • Limited-Time Offers: Discounts or offers are subject to change and may have specific terms and conditions, such as minimum purchase requirements or product exclusions. Always read the details of the offer before completing your purchase.

If you have any questions about our sales or discounts, please feel free to reach out to us.

5. Pricing and Payment

All prices displayed on the Dubunie website are in U.S. Dollars (USD) and may be subject to change without prior notice. Prices do not include shipping charges, taxes, or other fees, which will be calculated during checkout.

We accept payments via major credit cards, PayPal, and other secure payment methods. For your security, we use encrypted technology to protect your payment information.

6. Privacy and Security

Your privacy is important to us. We take the protection of your personal and payment information seriously. All transactions are processed securely using SSL encryption technology, and we do not share your personal information with third parties without your consent, except as necessary for order fulfillment.

For more details on how we protect your personal information, please refer to our Privacy Policy.

7. Customer Support

Our customer support team is available to assist you with any questions or issues you may have regarding your order. Whether you need help with product information, shipping inquiries, or returns, we are here to help.